** Hotel Concierge Manager**
**Job Category****:** Sales and Marketing **Requisition Number****:** HOTEL12836 Showing 1 location **Job Details**
**Description**
**Job Summary**
The Concierge Manager is responsible for staffing and managing a group of activity and concierge desks within a set territory in a fabulous vacation destination. Will spend at least 70% of their time mentoring and coaching at the individual sales desks, is the primary on-site management contact for our partners and property management companies. Expert in the destinations for their individual territory, including extensive knowledge of the local region, attractions, restaurants, and supply partners. Strong sales skills and high-touch customer service experience.
**Essential Functions and Responsibilities** include the following:
Manage, mentor and coach sales team.
* o Meet and exceed sales targets
o Assist senior leadership in setting sales & development goals for the territory
o Have daily in-person interactions with all members of staff to mentor and coach to ensure that sales goals are achieved, division goals are met and ensure that the sales process is understood and consistently used
o Resolve employee relations issues as they arise and escalate to HR as appropriate
o Manage performance of team (including corrective action as necessary)
o Keep up to date on and enforce corporate and location specific policies
o Research and approve charge backs from accounting
o Assist in creating incentive programs.
o Attend and participate in sales meetings, training seminars, product seminars
Recruit and train new employees.
o Screen, interview and assist in selecting qualified candidates
o Manage and implement the on-boarding process for new staff
o Manage and track on-going training completion
o Facilitate on site training for the reservation system and the sales process
* Ensure that each team member attends appropriate activities so that they will have first-hand experiences to share about activities with guests
* Operational duties: o Approve timecards and bi-monthly payroll
o Assist Management Team in managing the schedule for territory (vacation, day off requests, etc)
o Manage inventory of supplies at desks
o Coordinate replacement of desk fixtures at territory locations (broken Chairs, phones etc.)
o Assist with technical issues as they pertain to the reservation systems and equipment used at the concierge desks
o Implement and communicate marketing projects as required
o Communicate appropriate issues, competitive information, etc up to management, operations, marketing
* Assist local and corporate leadership teams to implement new projects, open new desks and be a subject matter expert for the territory.
* Other duties as assigned
**Additional Job Requirements**
* Availability Required: Sunday Saturday
* Indicate the percentage of time spent traveling -0%. Inter-Island travel is rare but may happen 1-2 times a year.
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians employment practices and policies.
**Supervisory Responsibilities**
Directly supervises employees in the sales department. Carries out Supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
**Education & Experience**
Bachelors degree (BS/BA) from four-year college or university and five to eight years related experience and/or training; or equivalent combination of education and experience
5-7 years professional experience in sales management and/or customer service (ideally in the hospitality industry)
Expert-level knowledge of the local area and attractions
Knowledge of travel and/or ticket industry and concierge experience preferred
**Skills**
Exceptional interpersonal communication, relationship building, sales and customer service skills
Ability to manage and resolve conflict
Problem solving skills and ability to propose solutions
Ability to multi task and to change focus quickly in a changing environment
Adaptable and able to support change within the business
Timeliness and a professional appearance
Self-motivated with the ability to work independently in a sales driven environment
**Computer Skills**
Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
**Certificates, Licenses, Registrations**
None
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Skills**
**Education**
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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