Job Description

About HireRight:

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview:

Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services through excellent customer service. Secondment for 12 months.

Responsibilities:

• Acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients.
• Client Liaison providing candidate/file and company specific information and progress reports in response to clients enquiries / Handling all levels of enquiries from customers
• Building long term relationships with the assigned clients
• Maintain and improve client satisfaction and performance
• Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
• Promoting and discussing new services with their Clients
• Handling SLA reviews of their clients
• Communicating SLA changes to Service Deliver Teams
• Leading frequent Client meetings (face to face and/or conference calls)
• Conducting Client Trainings
• Generating MI reports and presentations
• Setting up and maintaining corporate operating systems with client specific information and user access
• Presenting marketing materials to clients and informing them about procedural changes
• Providing Technical support for Client and Candidates
• Interdepartmental cooperation
• Liaising between Service Delivery teams and Client when additional information needed in order to complete background screening report.
• Cooperating with Service Delivery teams to ensure quality and timely service including Answering Client specific questions from BSAs
• Obtaining volume predictions from clients and feeding back to Operations

Qualifications:

• Previous customer service experience is required
• Practical knowledge of MS Office software and e-mail applications
• Must have a basic computer knowledge
• Strong problem-solving skills
• Confidence and decision making skills
• Ability to analyse multiple pieces of data
• Ability to handle sensitive accounts
• Trustworthy
• Must be able to provide outstanding customer service
• Must be independent, eager to learn and patient

What do we offer:

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

Job Tags

Holiday work, Temporary work, Casual work, Worldwide, Flexible hours,

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